Yes, we only sell 100% authentic watches sourced directly from official suppliers in Switzerland, the USA, Singapore, and Japan. Every purchase includes original packaging, warranty cards, and certificates of authenticity. As an official watch seller in the Philippines, we guarantee the genuineness of all timepieces.

All authentic watches come with a manufacturer's warranty (typically 12-24 months, depending on the brand). The warranty card and original packaging must be retained for warranty claims. Contact the manufacturer's customer support directly for warranty service, or email us at tws@wizer.com.ph for assistance.

Standard delivery within Metro Manila typically takes 3-5 business days. Same-day delivery is available in Metro Manila for select items and locations. Please check product availability at checkout. Delivery timeframes are estimates and subject to stock availability. We'll notify you via email if delays occur.

Yes, we provide shipping nationwide Philippines to all major cities and provinces. Delivery times vary by location, typically 5-10 business days outside Metro Manila. Shipping costs are calculated at checkout based on your delivery address and the weight of your order.

We accept credit cards, debit cards, bank transfers, and Cash on Delivery (COD) for eligible orders. Installment watch payment options are available through select credit cards and payment partners. Payment details are secure and processed through encrypted gateways.

Yes, installment payment options are available when you buy watches online Philippines through participating credit cards and third-party payment providers. Check available installment plans during checkout. Terms and interest rates vary by provider.

All sales are final. Returns are only accepted for warranty breaches (damaged in transit, dead on arrival, or defective items). Notify us within 24 hours of receipt at tws@wizer.com.ph. Products must be returned with their original packaging, warranty cards, manuals, and extra links to receive a refund.

Exchanges are not directly offered. If your return is approved due to a valid warranty claim, you'll receive a refund and may place a new order for a different watch. Customized or resized watches cannot be returned or exchanged.

We offer unattended delivery where couriers can leave your package at your doorstep, condominium lobby, or as instructed. This option is at your own risk. Alternatively, coordinate with our courier for redelivery. Contact us if you don't receive your order within 3 days of the projected delivery date.

Report damaged items within 24 hours of receipt by emailing tws@wizer.com.ph with photos of the damage. We'll arrange a return and full refund (including product cost, shipping, and duties) once our quality team verifies the damage.

Yes, The Watch Store PH is an official watch seller partnering with authorized distributors in Switzerland, the USA, Singapore, and Japan. All watches include manufacturer warranties and authentic documentation, ensuring you receive genuine products.

Orders may be canceled before processing, subject to a PHP 200 cancellation fee. Once our purchasing department has processed your order, cancellation is no longer possible. Contact us immediately at tws@wizer.com.ph or (02) 441-1450 if you need to cancel.

We'll contact you via email or phone to confirm if you're willing to wait for restocking or accept an extended delivery date. If not acceptable, we'll cancel your order and issue a 100% refund. Stock availability is updated regularly but may change between updates.

Once your order ships, you'll receive a tracking number via email. Use this number to monitor your delivery status through our courier partner's website. For questions about your order, contact us at tws@wizer.com.ph or call (02) 441-1450.

Yes, all international orders are subject to Philippine Customs clearance. Duties and taxes are calculated and displayed during checkout based on the product value and shipping destination. These charges are included in your total payment.

Still have questions? Contact The Watch Store PH at tws@wizer.com.ph or call (02) 441-1450. Our customer service team is ready to assist you with your watch purchase.